Help Desk Analyst 1 Jobs in Concord NH \ Information Technology Job Recruiters

Posted: 11/20/2023 Employment Type: Contract Category: Information Technology Job Number: 26053

Job Description

Seeking a new job opportunity in the Concord area? Don’t miss this role! Dahl Consulting is currently partnering with a leader in the Tech industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Help Desk Analyst for a contract position! Interested? Get more details below.

Contract Duration: 6 months
Worksite Location: Concord, NH

Help Desk Analyst Job Description:
The Help Desk Analyst will assist with problem resolution for desktop operating and maintenance functions; and provide second-tier desktop-related troubleshooting for help desk services, for multiple supported technologies.

What you’ll do as a Help Desk Analyst:

Preliminary and second-tier troubleshooting of Windows operating systems and all state standard software
Troubleshoot network connectivity issues through Windows Active Directory including unlocking accounts and changing passwords
Provide technical problem resolution to all Department of Information Technology (DoIT) users as well as tracking computer-related problems via a help desk tool
Identify reoccurring issues and recommend constructive resolution
Maintain and create help desk documentation
Interact with all levels of the DoIT customer base and staff in a professional, courteous, and expedient manner
Assist, train, and mentor internal customers and the end user community in technical matters associated with personal computer hardware, software, and peripherals
Contact and interact with customer and state-approved vendors to correct problems with equipment or service through service restoration
Maintain proficiency in the support of hardware and software systems in support of the Help Desk Service mission

What you'll bring to the Help Desk Analyst role:

3+ years of professional experience troubleshooting Windows desktop operating systems, and Windows-based application software for end users
3+ years of professional experience using Microsoft Active Directory to unlock end-user accounts and change user passwords
3+ years of professional experience troubleshooting network connectivity issues for end users
1+ years of professional experience working with a help desk ticketing system, such as BMC Footprints or other similar ticketing systems
Strong Customer Service skills and communication skills both written and spoken are essential to being selected for this position

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with the next steps! For questions or more information about this role, please call our office at (651) 772-9225.

As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.

Review DAHL & earn up to $100 | www.dahlconsulting.com/review-us
Refer a friend for rewards | www.dahlconsulting.com/careers/refer-a-friend

Apply Now:

Apply Later

Refer A Friend

Share This Job:

Apply Online

Refer A Friend

Share This Job:

Related Jobs:

About Concord, NH

Discover exciting job opportunities in the vibrant area surrounding Concord, New Hampshire! Dive into a world of career possibilities amidst breathtaking landscapes, historic sites, and a thriving community. With easy access to the stunning White Mountains and popular outdoor activities, like hiking in the Pawtuckaway State Park or skiing at Gunstock Mountain Resort, Concord offers a perfect blend of work and play. Explore the charming downtown area with its eclectic mix of shops, art galleries, and delicious farm-to-table dining options. Attend live performances at the Capitol Center for the Arts or catch a game at the SNHU Arena. Join us in Concord, where career growth meets quality living – your next big adventure awaits!