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Dahl Consulting
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Account Representative - Customer Service
Posted: 09/24/2024
2024-09-24
2024-11-04
Employment Type:
Contract
Category: Administrative, Clerical & Customer Service
Job Number: 27180
Job Description
Seeking a new job opportunity? Don’t miss this role! Dahl Consulting is currently partnering with a leader in the food industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring an Account Representative for a contract position! Interested? Get more details below.Â
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As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!Â
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- Contract Duration:11 months
- Worksite Location: Golden Valley, MN | onsite, hybrid, or remote options
- Create and lead efficiency strategies and value added workstreams for the team
- Execute customer excellence through managing expectations and providing technical responses to customer inquiriesÂ
- Manage a portfolio of 15-25 tier 1 customers; ensuring their needs are being met
- Answer customer inquiries via phone or email in a 24-business hour period
- Handle customer complaints and facilitate resolution and act as the escalation point for other team members
- Handle all data recalls on the customer side
- Generate quotes for testing – upsell where applicable
- Generate Mock Nutrition Facts Panels via Genesis software
- Responsible for managing client communications to ensure customer satisfaction and support with any service-related issues that result in escalation
- Maintain strong collaboration with Sales to perform QBRs and support sales initiatives within assigned accounts
- AS or BS degree in science-related field
- 3-5+ years of experience in customer service or account management
- Proficiency in Microsoft Office, LIMS, and Salesforce
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As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!Â
#BP.Indeed
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Discover your next career opportunity in the vibrant Golden Valley, Minnesota! With its thriving job market and close-knit community, this scenic area nestled just a stone's throw away from Minneapolis-St. Paul offers an abundance of advancement and lifestyle benefits. Dotted with picturesque parks like Theodore Wirth Park and boasting a rich arts scene with venues like the Bakken Museum and Brave New Workshop, Golden Valley is a hub for creativity and innovation. Indulge in local delicacies at The Copperwing Distillery or catch a game to cheer on the Minnesota Timberwolves at the Target Center. Join us in exploring job listings and unlock the potential for a fulfilling career in this charming region!