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Dahl Consulting
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Adventures Support Representative - Polaris
Plymouth, MN 55447 US
Posted: 04/20/2023
2023-04-20
2023-06-28
Employment Type:
Contract
Category: Business Professional
Job Number: 25177
Job Description
Seeking a new job opportunity in the Plymouth area? Don’t miss this role! Dahl Consulting is currently partnering with a leader in the powersports industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring an Adventures Support Representative for a contract position! Interested? Get more details below.
The Adventures Support Representative will support strategic relationships with commercial operations, dealers, and Select Members to help drive the success of each Outfitter as a member of the greater Account Management team. This role is responsible for providing first line outfitter support by phone and email and escalating as appropriate.
What you’ll do as an Adventures Support Representative:
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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- Contract Duration: 6-months
- Worksite Location: Hybrid in Plymouth, MN office
- Work Schedule: 4, 10-hour days - Sunday-Wednesday OR Wednesday-Saturday
The Adventures Support Representative will support strategic relationships with commercial operations, dealers, and Select Members to help drive the success of each Outfitter as a member of the greater Account Management team. This role is responsible for providing first line outfitter support by phone and email and escalating as appropriate.
What you’ll do as an Adventures Support Representative:
- Operates as the first point of contact for Outfitters (B2B) across the country and direct escalations appropriately via ticket system
- Ensure timely and successful Outfitter training on relevant tools
- Resolve issues and deliver solutions that create a positive customer interaction
- Operates as the first point of contact for customer support; handling inquiries and requests from members and handing off leads to the Sales team
- Retrieve rental and damage case documentation
- Create damage cases and hand over to the risk team when appropriate
- High school diploma; Bachelor’s degree in business or related field preferred
- 2+ years of customer service experience -Â B2B and B2C
- Strong attention to detail, communication, negotiation, and interpersonal skills
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
#LI-LG1
#LI-Hybrid
