Application Support Specialist Jobs in Brooklyn Park MN \ Information Technology Job Recruiters

Posted: 01/31/2024 Employment Type: Permanent Category: Information Technology Job Number: 26266

Job Description

Are you looking for a hybrid or remote opportunity? Don’t miss out on this role! Dahl Consulting is currently partnering with a leading provider of pharmacy and hospital solutions. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring an Application Support Specialist for a permanent position! Interested? Get more details below.

Worksite Location: Remote within the USA
Salary range: $70,000-$80,000 per year
Key Skills: Debugging Applications, Data Queries, Postman API Testing

Applications Support Specialist Job Description:
As a full-time Applications Support Specialist, you will be responsible for providing technical support for products, solving client issues, needs, requests, and ideas, and ensuring all requests are resolved quickly and with a positive attitude. Tasks include critical thinking, effective internal and external communication, and investigating root cause resolution. You will handle multiple client requests with the highest level of professional service and will proactively learn the product, troubleshoot problems, understand when to escalate a request, and communicate issues for greater awareness.

What you’ll do as the Application Support Specialist:

Respond to client emails/calls about the supported applications
Serve as an internal resource for all technical inquiries regarding software
Maintain updates made to Jira tickets, e.g., client/internal communication, investigation notes, or any relevant information about the problem/request
Escalate tickets that cannot be completed by Support as needed to appropriate departments
Regularly monitor and maintain ticket status updates with the client/reporter
Identify and raise critical related issues to the appropriate team

What you’ll bring to the Application Support Specialist role:

Bachelor’s degree in computer science or equivalent education/technical support experience
3+ years’ experience in a relevant technical support role
Ability to create and modify queries
Strong working knowledge of browser debugging using the browser dev tools
Experience with Azure DevOps, JIRA, or similar ticket-tracking software
Understanding of APIs (experience with Postman a plus)
Pharmacy and/or Healthcare experience preferred
Aptitude for acquiring strong industry knowledge
Proficient with Microsoft tools Outlook, Teams, Word, and Excel

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with the next steps! For questions or more information about this role, please call our office at (651) 772-9225.

As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.

Review DAHL & earn up to $100 | www.dahlconsulting.com/review-us
Refer a friend for rewards | www.dahlconsulting.com/careers/refer-a-friend

Apply Now:

Apply Later

Refer A Friend

Share This Job:

Apply Online

Refer A Friend

Share This Job:

Related Jobs:

About Brooklyn Park, MN

Discover exciting job opportunities in and around Brooklyn Park, Minnesota, awaiting your expertise and talents. This vibrant area, nestled in Hennepin County, boasts a thriving economy with a diverse range of industries offering tremendous growth potential. Consider kickstarting your career in this dynamic region known for its enchanting charm, picturesque parks like Elm Creek Park Reserve, acclaimed art galleries such as Banfill-Locke Center for the Arts, and the historic Edinburgh USA Golf Course. Enjoy a delicious journey through the local cuisine, from beloved eateries like Fat Nat's Eggs to the abundance of farm-to-table options at local restaurants. Embrace the unique culture of the area while catching a performance at the Park Square Theatre or rooting for the Minnesota Vikings at the U.S. Bank Stadium. Join us in exploring the wealth of opportunities that Brooklyn Park and its surroundings have to offer, and unlock your professional potential in this thriving community.