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Dahl Consulting
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Applications Support Specialist
Posted: 10/23/2024
2024-10-23
2024-12-05
Employment Type:
Contract
Category: Information Technology
Job Number: 27284
Job Description
Looking for a new job opportunity? Check out this role! Dahl Consulting is currently partnering with a leader in the renewable energy industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring an Applications Support Specialist for a contract position! Interested? Get more details below:
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
- Worksite Location:Â remote
- Contract Duration: 2 months
- Schedule: Tuesday – Thursday & Saturday | 9am-8pm MST
- Provide first-line technical support to end-users via phone, email, chat, or ticketing system
- Diagnose and resolve software issues related to technology applications and systems
- Escalate unresolved issues to the team SMEs or Leads while maintaining ownership of the support ticket
- Assist in the configuration and maintenance of software applications
- Document support activities, solutions, and procedures for knowledge sharing and continuous improvement
- Collaborate with cross-functional teams to identify and implement enhancements to improve system performance and user experience
- Participate in on-call rotation and provide after-hours support when necessary
- Stay updated on emerging technologies and industry best practices to enhance technical skills and knowledge
- Maintain a positive and professional demeanor while delivering high-quality customer service to internal stakeholders
- 1-3+ years of experience in a technology support role, preferably in a corporate environment
- Proficiency in troubleshooting Windows and/or Mac operating systems, Google Workspace, and other productivity applications
- Strong problem-solving skills with the ability to analyze and resolve technical issues independentlyÂ
- Excellent communication skills with the ability to convey technical information clearly and concisely to non-technical usersÂ
- Customer-focused mindset with a commitment to delivering exceptional support and serviceÂ
- Ability to prioritize tasks and manage time effectively in a fast-paced environment
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.
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