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Dahl Consulting
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Bilingual Owner Connections Representative - Spanish | Polaris
Posted: 09/16/2024
2024-09-16
2024-11-04
Employment Type:
Contract
Category: Administrative, Clerical & Customer Service
Job Number: 27135
Job Description
Seeking a new job opportunity? Don’t miss this role! Dahl Consulting is currently partnering with a leader in the powersports industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Bilingual Owner Connections Representative – Spanish for a contract position! Interested? Get more details below.
The Owner Connection Engagement Specialist plays a prominent role as the face of the brands before and after the customer’s purchase of the product. Owners contact us with questions, concerns, feedback or ideas regarding their product(s), and the Connection Specialist’s role is to build rapport, listen, problem solve, and connect with the owners while delivering consistent transparency and communication throughout the interaction. The role works to build relationships with current customers and establish a channel of communication for our future customers as they look to become part of the family.
What you’ll do as a Bilingual Owner Connections Representative:
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
#BP.Indeed
- Contract Duration: 6-months
- Worksite Location: Plymouth, MN
- Compensation: $28.00-$29.00 per hour
The Owner Connection Engagement Specialist plays a prominent role as the face of the brands before and after the customer’s purchase of the product. Owners contact us with questions, concerns, feedback or ideas regarding their product(s), and the Connection Specialist’s role is to build rapport, listen, problem solve, and connect with the owners while delivering consistent transparency and communication throughout the interaction. The role works to build relationships with current customers and establish a channel of communication for our future customers as they look to become part of the family.
What you’ll do as a Bilingual Owner Connections Representative:
- Communicate with owners in a highly individualized way, ensuring the conversation is focused on that owner and demonstrating agility to understand owner’s specific needs and provide solutions
- Manage cases and time to follow-up with possible customers
- Provide product expertise on a variety of products (parts, accessories and apparel)
- Proactively conduct dealership outreach to facilitate repairs on the behalf of the owner to build brand connection
- Analyze the Owner’s complaints, Dealer’s diagnostic findings and repair history, and consider other potential sources of information for use in evaluating available remedies to the Owner
- Manage proactive outreach to owners who have provided poor reviews about our brand/dealers via survey feedback
- Represent our brands as a “brand champion”, and actively enhance it with all levels of owners including possible follow-up communications
- Minimum of 2-year degree
- 3+ years of B2C experience; Powersports, or automotive dealership experience preferred
- Verbal and written fluency in English and Spanish
- Strong analytical and problem-solving skills with a commitment to meet or exceed service level promise
- Excellent oral and written communication skills with individuals at all levels; proficient in explaining complex situations to owners in an easy-to-understand fashion
- Critical thinking skills to work in a grey area role that may not have standard answers for all situations
- Effective decision-making, problem solving and negotiating skills
- Current knowledge of computer software and applications preferred – Microsoft Outlook, Microsoft Office Suite, and SharePoint. Facebook, Twitter, Instagram, CRM and AS400 experience a plus
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
#BP.Indeed
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Ready to take the next step in your career? Explore job opportunities in the vibrant Plymouth, Minnesota area! Known for its picturesque parks, including the popular French Regional Park and the stunning golf course at Rush Creek, Plymouth offers a perfect blend of urban convenience and natural beauty. Home to iconic landmarks like Minnetonka Theatre and Eddington House, this bustling city boasts a rich arts scene and a thriving culinary landscape. Cheer on the local sports heroes at the nearby Target Center or take a leisurely stroll through the charming shops at The Shoppes at Arbor Lakes. With a plethora of opportunities for professional growth and a welcoming community atmosphere, Plymouth is the ideal place to grow your career. Browse our job listings today and discover your next adventure in this amazing city!