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Dahl Consulting
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Care Consumer Advisor
Posted: 01/23/2024
2024-01-23
2024-04-06
Employment Type:
Contract
Category: Business Professional
Job Number: 26236
Job Description
We are looking for compassionate, empathetic individuals who are driven to help others navigate a very challenging time. Dahl Consulting is currently partnering with a leader in the manufacturing industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Care Consumer Advisor for a contract-to-hire position! Interested? Get more details below.
The Care Consumer Advisor speaks to consumers, nurses, DME reps, sales reps, and case managers. While previous call center experience is a plus, former nurses and those with clinical care experience (MA, CNA, etc.) have historically had a lot of success in the role.
What you’ll do as a Care Consumer Advisor:
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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- Hybrid | onsite Wednesdays in Minneapolis
- Contract Period: 5-months + likely to extend
- Pay Rate: $19-22/hour
The Care Consumer Advisor speaks to consumers, nurses, DME reps, sales reps, and case managers. While previous call center experience is a plus, former nurses and those with clinical care experience (MA, CNA, etc.) have historically had a lot of success in the role.
What you’ll do as a Care Consumer Advisor:
- Support and educate end-users, caregivers, and clinicians with products and services
- Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics
- Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users
- Accurately and thoroughly document each end-user program enrollment in systems per standard department procedures. Responsible for data quality, including self-audit of work
- Educate clinicians on products in a clinical setting by establishing and maintaining relationships with key clinicians
- Communicate with end-users and clinicians about intimate healthcare issues and anatomical functions in a mature and consultative manner
- Utilize available resources to stay current with industry developments and competitor's products, services, and business activities
- Associate or Bachelor's degree and/or a combination of at least 1-6 years of healthcare customer service/sales experience
- Previous experience in the healthcare industry is preferred
- Previous experience in a call center environment is preferred
- Ability to explain medical processes and procedures while giving clear, concise, step-by-step directions over the phone
- Highly structured approach with attention to detail and proper documentation of all work
- Intermediate computer skills in MS Excel, PowerPoint, and Word
- Must possess the ability to utilize the telephone effectively as a customer relations tool
- Passionate about identifying the correct solution and improving the end user’s quality of life
- Ability to travel (approximately 10%)
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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