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Client Services Specialist
Job Description
- Worksite Location: Waite Park, Minnesota
- Hourly Rate:Â $22.00/hrÂ
- Provide friendly, efficient, and professional customer support via phone, email, and chat
- Address customer inquiries, troubleshoot issues, and provide timely resolutions
- Build strong relationships with customers by demonstrating empathy and active listening
- Maintain up-to-date knowledge of company products, services, and policies
- Escalate complex issues to the appropriate departments while ensuring a seamless customer experience
- Identify customer needs and recommend solutions or additional services
- Collaborate with team members to improve processes and enhance customer satisfaction
- Track customer interactions in the CRM system and ensure all inquiries are properly documented
- 1-3+ years of customer service or related experience
- A passion for helping customers and going the extra mile to find the solution to their problems
- A problem-solving mindset with a customer-centric attitude
- Strong verbal and written communication skills
- Ability to multi-task, prioritize, and manage time efficiently
- Proficiency with Microsoft Office (Excel, Outlook, Word) and CRM systems (HubSpot, Salesforce, or similar)
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:  https://www.dahlconsulting.com/benefits-w2fta/
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Dahl Consulting is proud to offer a comprehensive benefits package to eligible contract employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review our Benefits Summary: www.dahlconsulting.com/benefits-w2fta.
Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.
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