Search Jobs
Dahl Consulting
https://www.dahlconsulting.com/wp-content/uploads/2020/09/JB-Square-200x200-1.png
http://www.dahlconsulting.com
http://www.dahlconsulting.com
true
Client Success Representative - Technical Services
Posted: 04/02/2024
2024-04-02
2024-05-04
Employment Type:
Contract-to-Hire
Category: Information Technology
Job Number: 26526
Job Description
Looking for a new remote job opportunity? Don’t miss out on this role! Dahl Consulting is currently partnering with a leading electric utility company. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Client Success Representative for a contract-to-hire position! Interested? Get more details below.
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
- Worksite Location: Louisville, KY – 100% Remote
- Support the Client Success team to respond to client questions, feedback, and requests with an emphasis on friendly responsivity and proactive engagement
- Identify, investigate, and troubleshoot reported issues to maintain high client satisfaction
- Consult with and teach innovative utility client networks using in-depth
- Knowledge of product performance, data, and reporting while maintaining a personal touch with every interaction
- Collaborate with Product, Engineering, and our manufacturer network to ensure a shared and accurate understanding of complex product functions and data behavior
- Leverage existing expertise and deepen your knowledge of how distributed energy resources (DERs) can be connected, controlled, and leveraged to modernize and green the electric grid
- Serve as main POC during scheduled night and weekend shifts to promptly address critical incidents and urgent issues, conducting immediate investigations and alerting key personnel
- Prioritize and manage Tier 1 caseload effectively, thoroughly reviewing all assigned Tier 1 tickets pending updates, executing timely resolutions, and maintaining established SLAs
- Provide recommendations to the Manager of Technical services regarding ongoing data collection and reporting needs based on Tier 1 ticket trends
- Effectively utilize available internal documentation to perform independent research and apply appropriate solutions to Tier 1 helpdesk tickets and alerts
- Communicate asynchronously with teammates to ensure a smooth handoff of tickets and positive customer experience via thorough and detailed ticket notes
- Create and maintain detailed customer-facing documentation as well as internal knowledgebase articles regarding routine issues, using clear and concise language intended for all audiences
- 2+ years of experience in training or teaching, tech support, research, or a combination
- A collaborative and growth-oriented mindset that thrives when quickly learning new things
- Experience working remotely with minimal supervision
- Excellent customer service skills
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Louisville, KY
Get ready to kickstart your career in beautiful Louisville, Kentucky! Known for its vibrant culture, historic landmarks like the Louisville Slugger Museum & Factory and the iconic Churchill Downs, home to the Kentucky Derby, there is no shortage of unique experiences waiting just around the corner. From the thriving arts scene at the Speed Art Museum to cheering on the Louisville Cardinals at the KFC Yum! Center, this city offers a perfect blend of entertainment, southern hospitality, and professional growth opportunities. Explore our job listings today and discover why Louisville is the ideal place to take your career to new heights.