Seeking a new opportunity? Dahl Consulting is currently partnering with a leader in the chemicals industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Collector for a contract position. Interested? Get more details below!

• Contract Duration: 3 months
• Worksite Location: Naperville, IL
• Compensation: $24.00-$28.00 per hour

What you'll do as the Collector:

• Receive payments from customers and accurately post amounts paid to their respective accounts
• Maintain detailed and accurate records of payments and outstanding balances
• Proactively locate overdue accounts and monitor their payment status
• Ensure customer accounts reflect the most current and accurate information regarding outstanding balances
• Engage with customers through telephone calls, emails, or in-person visits to discuss overdue payments, understand reasons for delays, and explain terms of sales, service agreements, or credit contracts
• Use effective negotiation skills to encourage customers to make payments or return goods
• Work with customers to find agreeable solutions for repayment or resolve disputes in a way that benefits both parties
• Collaborate with customers to arrange debt repayment schedules based on their financial situations
• Ensure all repayment terms are clear and mutually agreed upon, and monitor progress
• Maintain thorough and accurate records of all interactions with customers, including payment history, contact notes, and repayment agreements
• Prepare and submit detailed reports to the credit department for further action if payments are not received within the designated timeframes
• Adhere to all federal, state, and company policies, procedures, and regulations related to collections
• Stay informed about any changes in laws or regulations affecting debt collection practices
• Assist customers in understanding their account status, resolve any issues or disputes, and provide guidance in navigating repayment processes

What you'll bring to the Collector role:

• High School diploma or GED required
• 5-7+ years of experience in financial services, customer service, or collections
• Experience handling overdue accounts and managing collections is strongly preferred
• Excellent verbal and written communication skills to effectively engage with customers and other stakeholders
• Ability to manage customer relationships professionally, demonstrate empathy, and negotiate amicable solutions in a timely manner
• Strong ability to manage multiple tasks and prioritize effectively to ensure timely resolution of overdue accounts
• High level of accuracy in documenting customer information, payment histories, and collection efforts
• Proven track record in utilizing exceptional collection techniques to recover debts while maintaining professionalism
• Competency in Microsoft Office applications (Word, Excel) and familiarity with collections software to maintain accurate records and reports
• Knowledge of federal and state laws, as well as company policies and procedures related to collections and financial services

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:  https://www.dahlconsulting.com/benefits-w2fta/

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