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Consumer Experience & Order Representative

Sauk Rapids, MN 56379

Posted: 12/07/2023 Employment Type: Contract-to-Hire Category: Business Professional Job Number: 26101

Job Description

Are you a self-starter? Don’t miss this role! Dahl Consulting is currently partnering with a leader in the retail industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Consumer Experience Representative for a contract-to-hire position! Interested? Get more details below.
  • Contract Duration: Contract-to-hire
  • Worksite Location: Sauk Rapids, MN
What you will do as the Consumer Experience Representative:
  • Responsible for fulfillment of orders with urgency and accuracy
  • Daily entry of consumer website orders via Microsoft Dynamics AX computer software system
  • Process orders and answer consumer calls and emails regarding product questions, and availability, and handle and/or resolve complaints
  • Review consumer issues and communicate with other departments for resolution
  • Manage all consumer returns from email requests, website requests, and phone calls
  • Quote and explain pricing, programs, availability of stock, lead time, shipping and tracking information to consumers, and customer accounts
  • Liaison to the off-site warehouse for the purpose of verifying information such as ship date and freight charges
  • Follow up and track orders through fulfillment and problem-solve issues associated with shipping 
  • Using the Shopify platform, assists the marketing website team with updates and edits to all four branded websites
  • Proof customer websites quarterly for product and brand accuracy and access Dropbox as needed for imagery, videos, etc.
  • Provide administrative support to the Brand Ambassador manager for assistance with product orders, tracking, and order follow-up, across all brands
  • Maintain all photo and video assets from all brand content captures, brand influencers, and other miscellaneous sources
What you’ll bring to the Consumer Experience Representative role:
  • 2 or 4-year post-secondary education
  • 2+ years of customer service or sales assistant experience 
  • Ability to work independently
  • Require little or no supervision
  • Ability to multi-task, organize, and prioritize work
  • Strong attention to detail
  • Knowledge of Microsoft Office programs
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with the next steps! For questions or more information about this role, please call our office at (651) 772-9225.

As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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