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Contact Center C/S Representative | Level III
Posted: 07/30/2026
Employment Type:
Contract
Category: Administrative, Clerical & Customer Service
Job Number: 29795
Pay Rate: $19/hr
Work Setting: Remote
Job Description
Title: Contact Center C/S Representative
Location: Remote
Job Type: Contract (3 Months)
Compensation: $19/hr
Industry: Insurance & Financial Services
Hours: Monday-Friday 9am-6pm EST
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About the Role
We are partnering with a leading provider in the property and casualty insurance industry to hire a Contact Center Customer Service Representative. Our client is a well-established organization known for protecting individuals, families, and businesses through a broad portfolio of insurance products and a strong commitment to customer care.
In this role, you'll serve as a trusted first point of contact, helping customers and internal partners navigate their questions with accuracy, empathy, and professionalism. This is an excellent opportunity for a customer-focused individual who thrives in a fast-paced environment and is eager to continuously grow their product knowledge and skills.
Job Description
As a Contact Center Customer Service Representative, you will engage with customers across multiple channels, delivering a positive and consistent experience while expanding the range of inquiries you're equipped to handle. Your day-to-day responsibilities will include:
Qualifications
Required Qualifications:
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Location: Remote
Job Type: Contract (3 Months)
Compensation: $19/hr
Industry: Insurance & Financial Services
Hours: Monday-Friday 9am-6pm EST
---
About the Role
We are partnering with a leading provider in the property and casualty insurance industry to hire a Contact Center Customer Service Representative. Our client is a well-established organization known for protecting individuals, families, and businesses through a broad portfolio of insurance products and a strong commitment to customer care.
In this role, you'll serve as a trusted first point of contact, helping customers and internal partners navigate their questions with accuracy, empathy, and professionalism. This is an excellent opportunity for a customer-focused individual who thrives in a fast-paced environment and is eager to continuously grow their product knowledge and skills.
Job Description
As a Contact Center Customer Service Representative, you will engage with customers across multiple channels, delivering a positive and consistent experience while expanding the range of inquiries you're equipped to handle. Your day-to-day responsibilities will include:
- Successfully completing applicable new hire training.
- Handling inbound inquiries from external customers and/or internal business partners via calls, emails, chats, and/or other methods, taking the appropriate action as needed. As you grow your knowledge and skills, you will increase the variety of interactions you are able to assist with, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support.
- Building and maintaining customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to customers accurately and efficiently.
- Navigating multiple systems and platforms simultaneously while interacting with the customer.
- Adapting and modifying your communication style to provide a positive, consistent, empathetic, and thorough customer experience.
- Ensuring accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area.
- Supporting departmental projects and initiatives and taking on other developmental opportunities, as available.
- Performing other duties as assigned.
Qualifications
Required Qualifications:
- High school diploma or GED.
- Prior customer service experience.
- Strong verbal and written communication skills, with the ability to clearly convey information to various audiences while showing empathy and understanding of the customer's needs.
- Proficiency utilizing technology, including the ability to navigate across multiple systems simultaneously.
- Ability to analyze information and think critically to make informed decisions.
- Organizational and time management skills, with the ability to handle shifting priorities in a high-volume, fast-paced environment.
- Flexibility and resiliency to navigate change.
- Desire to continuously acquire new skills and knowledge.
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!