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Dahl Consulting
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Customer Experience Representative - Polaris
Posted: 08/22/2024
2024-08-22
2024-10-18
Employment Type:
Contract
Category: Administrative, Clerical & Customer Service
Job Number: 27055
Job Description
Seeking a new job opportunity? Don’t miss this role! Dahl Consulting is currently partnering with Polaris, a leader in the powersports industry. We work one-on-one with great candidates to help connect them with local employment opportunities. Polaris is hiring a Customer Experience Representative for a contract position! Interested? Get more details below.
The Customer Service team is an elite set of members engaged to uphold the integrity of the brand. This position is full-time and requires someone who is dedicated and punctual. The ability to multi-task and creatively problem-solve are essential. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and strong organizational skills. The Customer Service Professional is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner.
What you’ll do as a Customer Experience Representative:
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- Contract Duration: 6-months + potential to extend
- Worksite Location: Rigby, ID
- Compensation: $15.00-$17.00 per hour
The Customer Service team is an elite set of members engaged to uphold the integrity of the brand. This position is full-time and requires someone who is dedicated and punctual. The ability to multi-task and creatively problem-solve are essential. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and strong organizational skills. The Customer Service Professional is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner.
What you’ll do as a Customer Experience Representative:
- Attract potential customers by answering product and service questions, suggesting information about other products and services
- Open customer accounts by recording account information
- Maintain customer records by updating account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Contribute to team effort by accomplishing related results as needed
- Respond professionally and promptly to all customer enquiries/requests including returns, warranties and exchanges
- Proactively manage the order fulfillment process for our customers
- Manage workflow with consideration of delivery deadlines
- Identify opportunities for improving sales and services
- Order entering, order scheduling, order confirmation and order adjusting for KLIM dealers and individuals
- Handle customer inquiries and resolving complaints while analyzing situations to determine best use of resources
- High school diploma or GED
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals (with the use of a calculator)
- Customer-oriented attitude, with a strong desire to go above and beyond the needs of customers
- Strong phone, email, and computer skills
- Ability to type at or above 50 WPM
- Impeccable organization with attention to detail
- Ability to quickly gain thorough product knowledge
- Ability to interpret and/or discuss information with others, involving terminology or concepts not familiar to many people
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Login to save this search and get notified of similar positions.About Rigby, ID
Ready to discover exciting job opportunities in the charming town of Rigby, Idaho? Nestled in the picturesque state of Idaho, Rigby offers a blend of serene landscapes and vibrant community life, making it an ideal place to grow your career. With its close proximity to stunning attractions like Yellowstone National Park and the Teton Mountains, Rigby provides a perfect balance of work and play. Explore job listings in this inviting locale and immerse yourself in local gems like the Jefferson County Historical Society and the Rigby Pioneer Museum. Don't miss out on the chance to be part of Rigby's bustling job market and welcoming community!