Customer Experience Supervisor Jobs in Sauk Rapids MN \ Business Professional Job Recruiters

Posted: 12/07/2023 Employment Type: Contract-to-Hire Category: Business Professional Job Number: 26102

Job Description

Bring your people management skills to this new opportunity! Dahl Consulting is currently partnering with a leader in the retail industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Customer Experience Supervisor for a contract-to-hire position! Interested? Get more details below.

Contract Duration: Contract-to-hire
Worksite Location: Sauk Rapids, MN

What you will do as the Customer Experience Supervisor:

Allocate new and existing accounts and tasks to Account Representative/Customer Experience staff members
Monitor staff performance and give guidance when needed to remain fully functional as a department
Complete ongoing training and development of the Account Representative/Customer Experience staff
Cross-train the staff on recreational accounts, key accounts, and commercial/industrial accounts using best practices
Manage key account customers by collaborating with the internal sales team or directly with individual account staff on product orders, sales programs, pricing, inventory, and delivery dates
Set up and follow through for all account shipping documents, vendor agreements, and requirements maintaining their order through to shipment and invoicing. Follow up and track orders through fulfillment
Handle incoming correspondence from the internal sales force, field sales force, customers, consumers, and company employees, via phone, fax, and email
Liaison to the corporate finance team for credit approvals and payment releases
Maintain contact with manufacturers’ sales rep or key account manager for updates on customer information, analysis, correspondence for sales calls, and customer follow-up
Manage product shortages, backorders, and order status for all customer accounts
Process sales representative commissions and review/approve for payment
Set up new sales representative and sales agency accounts for onboarding

What you’ll bring to the Customer Experience Supervisor role:

People management skills required
Ability to train and supervise numerous staff members
Ability to multi-task, organize, and prioritize work
Strong attention to detail
Excellent verbal, written, and interpersonal skills with team members, Customers, vendors
Ability to collaborate and function in a team environment
Knowledge of Microsoft Office programs and Microsoft AX Dynamics computer software
Import/Export experience and knowledge is preferred
Familiarity with EDI (Electronic Data Integration) knowledge is helpful

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with the next steps! For questions or more information about this role, please call our office at (651) 772-9225.

As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.

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About Sauk Rapids, MN

Ready to take the next step in your career? Explore job opportunities in the vibrant area around Sauk Rapids, Minnesota! Nestled along the majestic Mississippi River, this region is brimming with charm and opportunities for growth. Whether you're drawn to the historic charm of the Munsinger Clemens Gardens, the lively art scene at the Paramount Center for the Arts, or the mouthwatering Nordic cuisine at the Olde Brick House, there's something for everyone here. Plus, with easy access to outdoor adventures at the beautiful Riverside Park and the excitement of cheering on the local St. Cloud Rox baseball team at the Joe Faber Field, this area has it all. Discover your next career move in the enchanting surroundings of Sauk Rapids, MN!