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Customer Experience Supervisor

Sauk Rapids, MN 56379

Posted: 12/07/2023 Employment Type: Contract-to-Hire Category: Business Professional Job Number: 26102

Job Description

Bring your people management skills to this new opportunity! Dahl Consulting is currently partnering with a leader in the retail industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Customer Experience Supervisor for a contract-to-hire position! Interested? Get more details below.
  • Contract Duration: Contract-to-hire
  • Worksite Location: Sauk Rapids, MN
What you will do as the Customer Experience Supervisor:
  • Allocate new and existing accounts and tasks to Account Representative/Customer Experience staff members
  • Monitor staff performance and give guidance when needed to remain fully functional as a department
  • Complete ongoing training and development of the Account Representative/Customer Experience staff
  • Cross-train the staff on recreational accounts, key accounts, and commercial/industrial accounts using best practices 
  • Manage key account customers by collaborating with the internal sales team or directly with individual account staff on product orders, sales programs, pricing, inventory, and delivery dates
  • Set up and follow through for all account shipping documents, vendor agreements, and requirements maintaining their order through to shipment and invoicing.  Follow up and track orders through fulfillment
  • Handle incoming correspondence from the internal sales force, field sales force, customers, consumers, and company employees, via phone, fax, and email
  • Liaison to the corporate finance team for credit approvals and payment releases
  • Maintain contact with manufacturers’ sales rep or key account manager for updates on customer information, analysis, correspondence for sales calls, and customer follow-up 
  • Manage product shortages, backorders, and order status for all customer accounts
  • Process sales representative commissions and review/approve for payment
  • Set up new sales representative and sales agency accounts for onboarding
What you’ll bring to the Customer Experience Supervisor role:
  • People management skills required
  • Ability to train and supervise numerous staff members
  • Ability to multi-task, organize, and prioritize work
  • Strong attention to detail
  • Excellent verbal, written, and interpersonal skills with team members, Customers, vendors
  • Ability to collaborate and function in a team environment
  • Knowledge of Microsoft Office programs and Microsoft AX Dynamics computer software
  • Import/Export experience and knowledge is preferred
  • Familiarity with EDI (Electronic Data Integration) knowledge is helpful
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with the next steps! For questions or more information about this role, please call our office at (651) 772-9225.

As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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