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Dahl Consulting
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Customer Service Representative
Arlington Heights, IL 60005 US
Posted: 05/15/2024
2024-05-15
2024-07-24
Employment Type:
Permanent
Category: Administrative, Clerical & Customer Service
Job Number: 26698
Job Description
Seeking a new job opportunity? Don’t miss this role! Dahl Consulting is currently partnering with a leader in the manufacturing industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Customer Service Representative for a permanent position! Interested? Get more details below.
The Customer Service Representative performs a wide variety of non-routine and unique customer service inquiries requiring minimal guidance and direction. This position is responsible for improving customer relations by providing professional product knowledge and service, through interpersonal and telephone skills, in an accurate and detailed manner.
What you’ll do as a Customer Service Representative:
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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- Worksite Location: Arlington Heights, IL
- Work Schedule: Full-time, Monday – Friday
The Customer Service Representative performs a wide variety of non-routine and unique customer service inquiries requiring minimal guidance and direction. This position is responsible for improving customer relations by providing professional product knowledge and service, through interpersonal and telephone skills, in an accurate and detailed manner.
What you’ll do as a Customer Service Representative:
- Handle daily phone calls and emails, from internal and external customers for spare parts inquiries
- Follow up on sensitive and complicated customer service calls requiring tact and the ability to research and resolve concerns in a timely status, typically within one day
- Create and process Sale Orders in the Microsoft Axapta ERP system
- Work with European suppliers and update customers with status changes for their orders that may impact expected and requested delivery dates as necessary
- Discuss the use and features of various parts, based on the technical knowledge of machines or equipment
- Monitor back orders that are released in a timely manner
- Issue return authorizations and follow-up calls concerning customer service concerns
- High School Diploma or General Education Degree (GED)
- Manufacturing background
- 5+ years of experience in customer service-related experience and/or training; or equivalent combination of education and experience
- Excellent computer skills including Word, Excel, etc.Â
- Outstanding interpersonal skills
- Strong attention to detail
- Experience in reviewing mechanical or electrical diagrams and drawingsÂ
- Knowledge of basic machinery operation
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Ready to kickstart your career in the vibrant Arlington Heights, Illinois area? Explore our job opportunities today and discover the charm and endless growth possibilities this thriving region has to offer! Nestled in the heart of Cook County, IL, Arlington Heights boasts a diverse cultural scene, including the renowned Arlington Heights Historical Museum and Metropolis Performing Arts Centre. Not to mention, the tantalizing cuisine at local favorites like Ttowa Korean Bistro and Mago Grill & Cantina will surely delight your senses. With close proximity to Chicago, numerous parks like Lake Arlington, and easy access to watch games at the iconic Wrigley Field or United Center, Arlington Heights is the perfect place to advance your career while enjoying a rich tapestry of experiences. Don't miss out on the opportunity to make your mark in this dynamic area – apply now!