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Customer Service Representative
Arlington Heights, IL 60005 US
Job Description
- Worksite Location: Arlington Heights, IL
- Work Schedule: Full-time, Monday – Friday
The Customer Service Representative performs a wide variety of non-routine and unique customer service inquiries requiring minimal guidance and direction. This position is responsible for improving customer relations by providing professional product knowledge and service, through interpersonal and telephone skills, in an accurate and detailed manner.
What you’ll do as a Customer Service Representative:
- Handle daily phone calls and emails, from internal and external customers for spare parts inquiries
- Follow up on sensitive and complicated customer service calls requiring tact and the ability to research and resolve concerns in a timely status, typically within one day
- Create and process Sale Orders in the Microsoft Axapta ERP system
- Work with European suppliers and update customers with status changes for their orders that may impact expected and requested delivery dates as necessary
- Discuss the use and features of various parts, based on the technical knowledge of machines or equipment
- Monitor back orders that are released in a timely manner
- Issue return authorizations and follow-up calls concerning customer service concerns
- High School Diploma or General Education Degree (GED)
- Manufacturing background
- 5+ years of experience in customer service-related experience and/or training; or equivalent combination of education and experience
- Excellent computer skills including Word, Excel, etc.Â
- Outstanding interpersonal skills
- Strong attention to detail
- Experience in reviewing mechanical or electrical diagrams and drawingsÂ
- Knowledge of basic machinery operation
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.
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