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Customer Service Representative

Plymouth, MN 55442

Posted: 02/07/2024 Employment Type: Contract Category: Business Professional Job Number: 26294

Job Description

Are you a detail-oriented, critical thinker with excellent problem-solving and analytical abilities? Dahl Consulting is currently partnering with a leading manufacturer. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Customer Service Representative for a contract position! Interested? Get more details below.
  • Worksite Location: Plymouth, MN
  • Contract: 12 weeks
What you’ll do as the Customer Service Representative:
  • Maintain good customer relations, including building sustainable trust through open and interactive communication
  • Assist outside sales representatives primarily via email and secondarily via phone with scheduling, order status, expedited requests, shipping information, freight issues, or other matters
  • Work with operations and internal sales on order and shipping expedited requests
  • Provide documentation, including invoices and receipts, as requested by stakeholders
  • Follow up with purchasing on purchase requisitions for drop ship orders.
  • Advise outside sales representatives on the rework status of returned items
  • Keep records of customer interactions, processing customers’ accounts, and filing documents
  • Handle internal and external credit requests for product returns
  • Assist with customer customer-supplied product-receiving process
  • Direct customers with questions or other issues to the correct department
  • Handle customer’s inquiries and complaints, providing appropriate solutions and alternatives within an appropriate time frame; following up to ensure resolution
  • Process no-charge warranty issues or sales concessions for replacement components or products that are missing
  • Identify and recommend internal improvement opportunities
What you’ll bring to the Customer Service Representative role:
  • Associate’s degree preferred or equivalent experience
  • 2+ years working in a corporate environment preferred
  • Proficient computer skills, especially Microsoft Office applications
  • Ability to learn software systems, sales processes, and product lines
  • Customer service orientated and a willingness to help others
  • Strong phone and email communication skills, including active listening and professionalism
  • Excellent interpersonal skills, including verbal and written communication
  • Ability to occasionally lift up to 20 pounds with or without reasonable accommodations
  • Ability to occasionally climb, balance, stoop, kneel, and reach with or without reasonable accommodations
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with the next steps! For questions or more information about this role, please call our office at (651) 772-9225.

As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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