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Dahl Consulting
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Customer Service Representative
Posted: 08/29/2024
2024-08-29
2024-10-18
Employment Type:
Contract
Category: Administrative, Clerical & Customer Service
Job Number: 27078
Job Description
Seeking a new job opportunity in the Grapevine area? Don’t miss this role! Dahl Consulting is currently partnering with a leader in the chemicals industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This Company is hiring a Customer Service Representative for a contract position! Interested? Get more details below.
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Customer Service Representative Job Description
The Customer Service Representative will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This position will be responsible for determining the client’s issue, offering possible solutions, or providing follow-up as needed. Customer service agents may be inbound, outbound, or a combination of both.
What you’ll do as a Customer Service Representative:
What you’ll bring to the Customer Service Representative role:
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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- Contract Duration: 12-months
- Worksite Location: St. Paul, MN (Hybrid)
Customer Service Representative Job Description
The Customer Service Representative will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This position will be responsible for determining the client’s issue, offering possible solutions, or providing follow-up as needed. Customer service agents may be inbound, outbound, or a combination of both.
What you’ll do as a Customer Service Representative:
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Refer unresolved customer grievances to designated departments for further investigation
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
- Solicit sale of new or additional services or products
What you’ll bring to the Customer Service Representative role:
- High school diploma or GED
- 5+ years customer service related experience required
- Excellent verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills
- Ability to work independently and manage one’s time
- Ability to accurately document and record customer/client information
- Previous experience with computer applications, such as MS Outlook or data entry software
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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