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Customer Service Representative | Medical Records
Posted: 07/30/2026
Employment Type:
Contract-to-Hire
Category: Administrative, Clerical & Customer Service
Job Number: 29797
Pay Rate: $18.00-20.00/hr
Work Setting: Onsite
Job Description
Title: Customer Service Representative
Location: Minneapolis, MN
Job Type: Contract-to-Hire
Compensation: $18.00 - $20.00/hr
Industry: Legal Services
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About the Role
Our client, a professional services organization that supports legal and claims-related processes, is seeking a Customer Service Representative focused on medical records management. This position plays a critical role in coordinating with healthcare providers and records custodians to obtain, track, and manage medical records while ensuring accuracy, confidentiality, and regulatory compliance.
This is an excellent opportunity for a dependable and detail-oriented professional who enjoys working in a fast-paced office environment, communicating with external contacts, and managing multiple priorities. The ideal candidate is reliable, organized, and committed to maintaining consistent attendance and productivity.
Job Description
The Customer Service Representative will be responsible for managing the medical records retrieval process through frequent communication with healthcare facilities and records custodians. This role requires strong customer service skills, attention to detail, and the ability to accurately document information in internal systems.
Key Responsibilities:
Qualifications
Required Qualifications:
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Location: Minneapolis, MN
Job Type: Contract-to-Hire
Compensation: $18.00 - $20.00/hr
Industry: Legal Services
---
About the Role
Our client, a professional services organization that supports legal and claims-related processes, is seeking a Customer Service Representative focused on medical records management. This position plays a critical role in coordinating with healthcare providers and records custodians to obtain, track, and manage medical records while ensuring accuracy, confidentiality, and regulatory compliance.
This is an excellent opportunity for a dependable and detail-oriented professional who enjoys working in a fast-paced office environment, communicating with external contacts, and managing multiple priorities. The ideal candidate is reliable, organized, and committed to maintaining consistent attendance and productivity.
Job Description
The Customer Service Representative will be responsible for managing the medical records retrieval process through frequent communication with healthcare facilities and records custodians. This role requires strong customer service skills, attention to detail, and the ability to accurately document information in internal systems.
Key Responsibilities:
- Conduct high-volume outbound calls (70-80+ calls per day) to healthcare facilities and medical records departments
- Request, retrieve, and follow up on medical records from providers and records custodians
- Fax medical authorizations and supporting documentation as needed
- Track the status of medical record requests and ensure timely follow-up
- Accurately document communications, updates, and request details within the company database
- Perform data entry related to new and ongoing medical records requests
- Maintain organized records and workflows while managing multiple requests simultaneously
- Handle confidential information in accordance with privacy and company policies
- Communicate professionally with healthcare providers, records custodians, and internal stakeholders
- Utilize general office equipment, including phones, fax machines, printers, and scanners
- Monday-Thursday: 8:00 AM - 5:00 PM
- Friday: 8:00 AM - 12:00 PM
- This position is fully onsite and not eligible for remote work.
Qualifications
Required Qualifications:
- High school diploma or equivalent
- 1-3 years of customer service experience
- Strong computer proficiency and data entry skills
- Excellent verbal and written communication skills
- Ability to maintain confidentiality and handle sensitive information
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Comfortable making a high volume of outbound calls daily
- Experience using standard office equipment, including phones, fax machines, printers, and scanners
- Reliable attendance, punctuality, and commitment to working scheduled full-time hours
- Experience working with medical records, healthcare administration, legal support services, or related fields
- Familiarity with records request processes and documentation management
- Experience working with databases, case management systems, or CRM platforms
- Knowledge of healthcare privacy and confidentiality requirements
- Previous experience in an office-based customer service environment
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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