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Customer Service Support Specialist

Elizabethtown, PA 17022

Posted: 06/28/2024 Employment Type: Contract Category: Administrative, Clerical & Customer Service Job Number: 26853

Job Description

Dahl Consulting is currently partnering with a leader in the chemicals industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Customer Service Support Specialist for a contract position! Interested? Get more details below.
  • Contract Duration: 6 months
  • Worksite Location: Elizabethtown, PA - onsite 
  • Hourly Rate: $18-19/hr W2
Customer Service Support Specialist Job Description:
The main function of a Customer Service Support Specialist is to support routine customer-enabling activities of the order management process and to help execute well-established customer service activities with regard to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.

What you’ll do as a Customer Service Support Specialist:
  • Assist in identifying potential obstacles in the order management internal process and work with other functions and customer-facing customer service representatives to take corrective actions as directed
  • Assist in updating internal stakeholders on order status and any issues
  • Support the generation of order-related documents as outlined in established processes
  • Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing, and fulfillment
  • Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment
  • Follow standard procedures regarding order status, invoices, and contract balances and share information needed to complete an order with customer-facing customer service representatives
  • Handle moderately complex clerical, administrative, technical, or customer support issues under general supervision, while escalating more complex issues to appropriate staff
What you’ll bring to the Customer Service Support Specialist role:
  • High school diploma
  • Minimum 2+ years of related work experience preferred
  • Verbal and written communication, multi-tasking, customer service, and interpersonal skills
  • Ability to work independently and time management 
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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About Elizabethtown, PA

Ready to take the next step in your career? Explore our job opportunities in and around Elizabethtown, Pennsylvania, and unlock a world of possibilities in the heart of the Keystone State! Nestled in beautiful Lancaster County, Elizabethtown offers a perfect blend of small-town charm and big-city amenities. With easy access to Hersheypark, Lancaster Central Market, Dutch Wonderland, and the Star Barn Village, there's always something new to explore. Indulge in the region's famous shoofly pie, catch a show at the nearby American Music Theatre, or cheer on the Lancaster Barnstormers baseball team. Embrace a thriving job market and a quality of life that's second to none in Elizabethtown – where career success and community charm converge. Join us today!