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Customer Support Representative

Lake Elmo, MN 55042

Posted: 03/17/2023 Employment Type: Contract-to-Hire Category: DAHL Grads & Early Talent Job Number: 25022

Job Description

Join a growing team and gain great work experience! Dahl Consulting is currently partnering with a leader in the banking industry. We work one-on-one with great candidates to help connect them with employment opportunities. We are hiring a Customer Support Representative for a full-time contract-to-hire position!
  • Contract-to-hire Length: 12-months
  • Location: Onsite in Lake Elmo, MN office
  • Pay Rate: $22 per hour

Customer Support Representative Job Description:

As a Customer Service Representative (CSR), you will play a critical role in supporting our customers with a wide variety of inquiries. On a typical day, you will support between 60-80 customers and are empowered to demonstrate care and commitment during each interaction.

Why Work with DAHL?

At DAHL, we want to get to know each candidate we interact with as a person, not just as a resume. Our recruiting team are like career counselors who connect candidates to careers with amazing companies, at NO COST to you. Partner with us to find a great opportunity with a company that not only values the talent you bring to your role but also you as an individual! If you're not sure what that looks like, let us help.

In addition to competitive pay, we offer the following:
  • Employee health benefit offering (medical, dental, vision), including family coverage
  • Flexible schedules and work location available
  • Retirement plan options and 401(k) employer match
  • Access to health and wellness app
  • BONUS opportunities for reviews and referrals
  • Weekly paychecks

A day in the life of a Customer Support Representative:
  • Deliver outstanding customer service in a manner that strengthens the relationship with each customer
  • Ensure First Call Resolution by seeking to first understand before moving to resolution so that the right action is taken for each customer
  • Consistently and comfortably utilize an online manual to follow procedures and resolve customer inquiries
  • Effectively navigate through multiple systems, screens, and fields to obtain information to resolve inquiries, including searching for solutions while the customer is on the phone
  • Maintain good attendance and adherence to schedule

What you will bring to the role as a Customer Support Representative:
  • High school diploma or Bachelor’s degree, or equivalent work experience
  • 0-1+ years of call center experience
  • Strong organizational skills and attention to detail
  • Excellent verbal and written communication skills
  • Proficient Microsoft Office Suite
  • Demonstrate problem-solving skills and take ownership to resolve customer needs

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!


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