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Desktop Support Specialist
Job Description
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- Worksite Location: St. Cloud, MN
- Compensation: $26.00-$31.00 per hour
What you’ll do as the Desktop Support Specialist:
- Provide first-line support to internal users, predominantly in-person, by troubleshooting and resolving hardware, software, and network issues efficiently and preventing downtime
- Diagnose and resolve technical problems, ranging from minor glitches to more complex system malfunctions, both reactively and proactively
- Offer clear and effective guidance to users both in-person and remotely, helping them navigate technical challenges independently; communicate technical information to users in an understandable manner
- Install, configure, and maintain user computers, software, and networks to ensure optimal functionality
- Proactively identify and recommend solutions to prevent recurring technical challenges and improve user experiences
- Train employees on the use of hardware and software
- Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals. Attention to details is essential
- Maintain firm-specific applications and software and evaluate ways to improve user adoption and user experience
What you’ll bring to the Desktop Support Specialist role:
- 3+ years of work experience providing computer support, or a combination of education and experience
- Ability to move, lift, and/or carry 30 pounds with or without accommodations
- IT certifications (CompTIA A+, Microsoft Fundamentals (365/ Azure), etc.) are a plus
- Outstanding customer service skills and a positive, service-driven attitude
- Proficiency with desktop operating systems, including Windows and Office 365
- Strong written and verbal communication skills
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with the next steps! For questions or more information about this role, please call our office at (651) 772-9225.
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/
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Dahl Consulting is proud to offer a comprehensive benefits package to eligible contract employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review our Benefits Summary: www.dahlconsulting.com/benefits-w2fta.
Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.
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