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Dahl Consulting
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Digital Retention Specialist | Spanish Speaking
Posted: 07/15/2024
2024-07-15
2024-10-18
Employment Type:
Contract-to-Hire
Category: Administrative, Clerical & Customer Service
Job Number: 26892
Job Description
Dahl Consulting is currently partnering with a leader in the Information Technology & Services industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Digital Retention Specialist for a contract position! Interested? Get more details below.
The Digital Retention Specialist is responsible for ensuring high levels of customer retention and satisfaction. This role involves proactively engaging with customers to understand and address their needs, identifying blockers to renewal, and implementing strategies to improve customer loyalty. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to analyze data to drive retention efforts.
What you’ll do as a Digital Retention Specialist:
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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- Contract Duration: 6 MonthsÂ
- Worksite Location:Â Westminster, CO
- Hybrid: Onsite 3 days per weekÂ
- Compensation:Â $21.00-$23.00 per hour
- Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:  https://www.dahlconsulting.com/benefits-w2fta/
- This position will be open until filled, but will not be open past 10/31/2024
The Digital Retention Specialist is responsible for ensuring high levels of customer retention and satisfaction. This role involves proactively engaging with customers to understand and address their needs, identifying blockers to renewal, and implementing strategies to improve customer loyalty. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to analyze data to drive retention efforts.
What you’ll do as a Digital Retention Specialist:
- Make outbound messages or calls to understand and address reasons for potential discontinuation of services
- Take ownership of customer issues, ensuring minimal escalation and high satisfaction
- Resolve customer needs independently and effectively
- Communicate with customers, internal teams, and senior management to deliver exceptional service
- Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points
- Maintain detailed records of customer interactions and activities in Salesforce
- Analyze data to identify trends and opportunities for improving retention and reducing churn
- Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience
- Identify, create, and deliver content to support customer adoption and engagement needs
- Demonstrated ability to rapidly learn and efficiently navigate multiple business systems, ensuring seamless task completion and operational effectiveness
- Fluent in SpanishÂ
- Strong customer-centric and growth mindset
- Experience in customer service and retention
- Excellent active listening and empathy to understand customer perspectives
- Strong analytical skills and a solution-oriented approach
- Skilled in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes to build strong customer relationships
- Ability to prioritize tasks and manage time effectively in a fast-paced environment
- Excellent writing and communication skills, with the ability to convey thoughts clearly and concisely
- Strong ability to collaborate with stakeholders and customers at various skill levels
- Demonstrated ability to handle sensitive information with integrity and maintain a professional demeanor
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Discover exciting job opportunities in and around Westminster, Colorado! Nestled near the stunning Rocky Mountains, this vibrant area provides a perfect blend of urban convenience and outdoor adventure. With a booming economy and a variety of industries, Westminster offers boundless opportunities for career growth and development. From exploring the historic Butterfly Pavilion to enjoying the flavors of local craft breweries, this area boasts a unique culture and charm that is hard to resist. Don't miss out on the chance to work near iconic landmarks like Standley Lake or catch a game at the nearby Broncos Stadium at Mile High. Begin your career journey in Westminster and unlock a world of possibilities. Explore our job listings today!