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Help Center Digital Writer

Plymouth (Bass Creek), MN 55441

Posted: 07/10/2024 Employment Type: Contract Category: Marketing & Creative Job Number: 26879

Job Description

Seeking a new job opportunity? Don’t miss this role! Dahl Consulting is currently partnering with Polaris, a leader in the powersports industry. We work one-on-one with great candidates to help connect them with local employment opportunities. Polaris is hiring a Help Center Digital Writer for a contract position! Interested? Get more details below.
  • Worksite Location: Plymouth, MN | Hybrid
  • Contract Duration: 12 months + potential to extend
What you’ll do as a Help Center Digital Writer:
  • Provide information on a variety of complex owner service issues with knowledge of Powersports products
  • Model superior service to all of Polaris, represent our brand and actively enhance it with all levels of owners
  • Infuse the voice of the owner into Help Center digital content, improving owner experience
  • Create, proof, edit, critique, maintain & approve Help Center articles
  • Gain proficiency in various administration and automated workflow systems
  • Function within a team environment and actively participate in achieving team goals
  • Execute daily review of web analytics to drive content article backlog or article improvements
  • Research, validate, enhance, or create the information necessary to generate accurate, timely publications including owner-facing website content and internal owner-service policy documents
What you’ll bring to the Help Center Digital Writer role:
  • Bachelor’s degree in a relevant field
  • 2+ years of writing, consumer service, or marketing experience
  • Excellent written communication skills and grammatical ability to explain complex situations to owners in an easy-to-understand fashion
  • Ability to work accurately, efficiently, and with strong attention to detail on multiple projects
  • Ability to review detailed analytics and create or adjust content to improve owner experience
  • Adhere to priorities given and work to meet all deadlines, provide timely communication to manager and team when risks and problems are identified
  • Initiates information gathering from needed internal and external resources and works effectively in cross-functional teams
  • Must be a tenacious, yet professional individual who can work quickly while maintaining thoroughness and attention to detail and product quality
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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