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Help Desk Analyst 1

Concord, NH 03301

Posted: 11/20/2023 Employment Type: Contract Category: Information Technology Job Number: 26053

Job Description

Seeking a new job opportunity in the Concord area? Don’t miss this role! Dahl Consulting is currently partnering with a leader in the Tech industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Help Desk Analyst for a contract position! Interested? Get more details below.
  • Contract Duration: 6 months
  • Worksite Location: Concord, NH
Help Desk Analyst Job Description:
The Help Desk Analyst will assist with problem resolution for desktop operating and maintenance functions; and provide second-tier desktop-related troubleshooting for help desk services, for multiple supported technologies. 

What you’ll do as a Help Desk Analyst:
  • Preliminary and second-tier troubleshooting of Windows operating systems and all state standard software
  • Troubleshoot network connectivity issues through Windows Active Directory including unlocking accounts and changing passwords
  • Provide technical problem resolution to all Department of Information Technology (DoIT) users as well as tracking computer-related problems via a help desk tool
  • Identify reoccurring issues and recommend constructive resolution
  • Maintain and create help desk documentation
  • Interact with all levels of the DoIT customer base and staff in a professional, courteous, and expedient manner
  • Assist, train, and mentor internal customers and the end user community in technical matters associated with personal computer hardware, software, and peripherals
  • Contact and interact with customer and state-approved vendors to correct problems with equipment or service through service restoration
  • Maintain proficiency in the support of hardware and software systems in support of the Help Desk Service mission
What you'll bring to the Help Desk Analyst role: 
  • 3+ years of professional experience troubleshooting Windows desktop operating systems, and Windows-based application software for end users
  • 3+ years of professional experience using Microsoft Active Directory to unlock end-user accounts and change user passwords
  • 3+ years of professional experience troubleshooting network connectivity issues for end users
  • 1+ years of professional experience working with a help desk ticketing system, such as BMC Footprints or other similar ticketing systems
  • Strong Customer Service skills and communication skills both written and spoken are essential to being selected for this position
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with the next steps! For questions or more information about this role, please call our office at (651) 772-9225.

As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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