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Dahl Consulting
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Seeking a new job opportunity in the Hartford area? Don’t miss this role! Dahl Consulting is currently partnering with a leader in the insurance industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This Company is hiring a Help Desk Representative for a contract position! Interested? Get more details below.
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Help Desk
Posted: 03/25/2024
2024-03-25
2024-05-03
Employment Type:
Contract
Category: Information Technology
Job Number: 26493
Job Description
Seeking a new job opportunity in the Hartford area? Don’t miss this role! Dahl Consulting is currently partnering with a leader in the insurance industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This Company is hiring a Help Desk Representative for a contract position! Interested? Get more details below.
- Contract Duration:Â 6-Months
- Worksite Location:Â Hartford, CT
- Troubleshoot problems and provide or obtain a timely resolution
- Answer calls related to PC and host applications, hardware capabilities and connectivity problems
- Understand established service level agreements, and effectively work to meet or exceed those standards
- Windows 10, MS Office 365, ServiceNow Ticketing System, iPhone and Android support, general hardware/software issues
- Develops and maintains effective partnerships across the organization and is able to influence management, peers, and customers through an inclusive style and recognition of their abilities and knowledge. Balances individual and team responsibilities. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Practices good listening techniques. Maintains a positive attitude. Takes ownership for situations
- Demonstrates an attitude of cooperation and attention to customer needs and skill level through superior telephone skills. Calms frustrated callers and is recognized by customers as helpful. Recognizes the importance of timely and accurate responses and be aware of development schedules and releases that impact the customer.
- Displays a strong empathy for the customer through an attitude of cooperation and the timely attention to the customer’s needs. Is recognized by customers as partner. Anticipates the impact of changes on the customer and takes action to minimize that impact. Works to ensure that the team meets service level goals as set by management and agreed to by the customer. Handles contacts with clear, concise business communication appropriate for the audience
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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