Search Jobs

IT Support Technician

Plymouth, MN 55447

Posted: 05/11/2023 Employment Type: Contract-to-Hire Category: Information Technology Job Number: 25268

Job Description

Do you love diagnosing, troubleshooting, and problem-solving? Then we have the role for you! Dahl Consulting is partnering with a company in the technology industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring an IT Support Technician for a contract-to-hire role! Interested? Get more details below!
  • Worksite Location: Plymouth, MN
  • Salary: $50,000 per year
IT Support Technician Job Description
As the IT Support Technician, you will diagnose and troubleshoot desktop and server software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions.

What you’ll do as the IT Support Technician:
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Track computer system issues through to resolution within agreed time limits
  • Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
What you’ll bring to the IT Support Technician role:
  • Associate or Bachelor's degree is a plus
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Understanding of computer systems, mobile devices, and other tech products
  • Understanding of Microsoft 365 and Microsoft Office
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with business class networks and firewalls
  • Familiarity with remote desktop applications and help desk software
  • Certification in Microsoft, Linux, Cisco, or similar technologies is a plus

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Apply Online

Send an email reminder to:

Refer A Friend

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.