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Employee Benefits Account Manager-Large Group
Posted: 03/31/2026
Employment Type:
Permanent
Category: Insurance Specialty
Job Number: 29160
Pay Rate: $75,000-90,000
Job Description
Title: Employee Benefits Account Manager
Location: Ann Arbor, Troy, Grand Rapids, or Adrian, MI | or Toledo, OH
Job Type: Permanent/ Direct-Hire
Compensation:Â $75,000-90,000
Industry: Insurance
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About the Role
We are recruiting on behalf of a well-established, independent insurance advisory firm with more than 75 years of experience serving businesses and individuals nationwide. The organization provides comprehensive solutions across business insurance, risk management, employee benefits, worksite well-being, and personal insurance. With deep regional roots and a broad reach, this firm is known for its collaborative culture, client-first mindset, and commitment to long-term partnerships.
This Employee Benefits Account Manager role is responsible for managing and servicing existing client relationships while ensuring a high-quality client experience across all employee benefits offerings.
Job Description
The Employee Benefits Account Manager builds and maintains strong relationships with assigned clients and carrier partners. This role serves as the primary day-to-day contact for clients, ensuring benefits programs are accurately administered, client requests are handled promptly, and opportunities to improve coverage and service are identified.
The Account Manager works closely with Account Executives and internal service teams, proactively supporting renewals, new business activity, and ongoing client needs while representing the organization’s values and service standards.
Responsibilities include:
Qualifications
Required Qualifications:
Benefits
Join a team that truly values collaboration, flexibility, and people. Our team takes a team-based approach to client management, ensuring support and shared success every step of the way. We offer a competitive salary, bonus potential, and profit sharing after one year of service, along with a full benefits package designed to support your health and well-being. You’ll also enjoy 11 paid holidays—including your birthday!—and the flexibility needed to maintain a strong work-life balance. Above all, you’ll be part of a caring workplace culture that fosters growth, inclusion, and opportunities for everyone.
How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Location: Ann Arbor, Troy, Grand Rapids, or Adrian, MI | or Toledo, OH
Job Type: Permanent/ Direct-Hire
Compensation:Â $75,000-90,000
Industry: Insurance
---
About the Role
We are recruiting on behalf of a well-established, independent insurance advisory firm with more than 75 years of experience serving businesses and individuals nationwide. The organization provides comprehensive solutions across business insurance, risk management, employee benefits, worksite well-being, and personal insurance. With deep regional roots and a broad reach, this firm is known for its collaborative culture, client-first mindset, and commitment to long-term partnerships.
This Employee Benefits Account Manager role is responsible for managing and servicing existing client relationships while ensuring a high-quality client experience across all employee benefits offerings.
Job Description
The Employee Benefits Account Manager builds and maintains strong relationships with assigned clients and carrier partners. This role serves as the primary day-to-day contact for clients, ensuring benefits programs are accurately administered, client requests are handled promptly, and opportunities to improve coverage and service are identified.
The Account Manager works closely with Account Executives and internal service teams, proactively supporting renewals, new business activity, and ongoing client needs while representing the organization’s values and service standards.
Responsibilities include:
- Respond to client inquiries via phone, email, mail, and other communication channels in a timely and professional manner
- Prepare invoices, binders, certificates, change requests, and related service documents in accordance with service standards
- Proactively communicate with clients through scheduled outreach and ongoing service interactions
- Assist clients with managing benefit-related exposures and ensuring coverage accuracy
- Prepare premium quotes for prospects and existing clients following departmental procedures
- Support the collection process for agency-billed items
- Prepare proposals for new and renewal small group benefits accounts
- Utilize and promote digital and environmentally friendly service options
- Maintain accurate client data in the agency management system and electronic files
- Monitor voicemail, inboxes, and assigned activities to meet service expectations
- Build and maintain professional relationships with carrier partners
- Participate in department meetings, training sessions, and professional development opportunities
- Represent the organization positively within the community and insurance industry
- Identify process improvements and contribute to efficiency and service enhancements
- Maintain regular and reliable attendance
- Perform additional duties as assigned
Qualifications
Required Qualifications:
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
- Strong communication, organizational, and client service skills
- Ability to manage multiple priorities in a fast-paced, client-focused environment
- Associate degree (two-year college or technical program) or equivalent work experience
- At least 6 months of experience in a customer-facing role
- At least 6 months of experience in the insurance or employee benefits industry
Benefits
Join a team that truly values collaboration, flexibility, and people. Our team takes a team-based approach to client management, ensuring support and shared success every step of the way. We offer a competitive salary, bonus potential, and profit sharing after one year of service, along with a full benefits package designed to support your health and well-being. You’ll also enjoy 11 paid holidays—including your birthday!—and the flexibility needed to maintain a strong work-life balance. Above all, you’ll be part of a caring workplace culture that fosters growth, inclusion, and opportunities for everyone.
How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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