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Dahl Consulting
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Member Services Coordinator | Real Estate
Posted: 02/07/2024
2024-02-07
2024-05-08
Employment Type:
Permanent
Category: Business Professional
Job Number: 26295
Job Description
Are you a detail-oriented, critical thinker with excellent problem-solving abilities? Dahl Consulting is currently partnering with a non-profit organization. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Member Services Coordinator for a permanent position! Interested? Get more details below.
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
#BP.Indeed
- Worksite Location: Minneapolis, MN
- Support members, visitors, and guests by providing professional, accurate, and timely responses to inquiries via phone, in-person, and email on a wide range of topicsÂ
- Strive for one-touch resolution
- De-escalate situations involving dissatisfied members offering patient assistance and support
- Utilize technology to address member needs
- Collaborate with other staff and key stakeholders to support continuous improvement in customer service
- Responsible for special projects or areas of focus as needed by the department
- Engage in the organization’s mission and values
- Collaborate with staff by valuing people, teamwork, relationships, and wellbeing
- 2+ years of administrative, customer service, or call center work experience
- Excellent phone skills and ability to listen empathically and problem-solve
- Excellent written and verbal communication skills
- Ability to analyze and solve problems in a fast-paced environment
- Strong customer-centric orientation
- Strong technology skills
- Proficient in Microsoft Office products (Excel, Word, and Outlook)
- Prior experience with (or ability to learn) phone software and a CRM
- Has cultural fluency and understands the importance of diversity, equity, and inclusion in the industry and the workplace.
- Takes a solution-based approach to overcoming challenges and remains resilient
- Ability to meet challenging situations and unsatisfied customers with calm and patience
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
#BP.Indeed
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