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Member Services Coordinator | Real Estate

Minneapolis, MN 55436

Posted: 02/07/2024 Employment Type: Permanent Category: Business Professional Job Number: 26295

Job Description

Are you a detail-oriented, critical thinker with excellent problem-solving abilities? Dahl Consulting is currently partnering with a non-profit organization. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Member Services Coordinator for a permanent position! Interested? Get more details below.
  • Worksite Location: Minneapolis, MN
What you’ll do as the Member Services Coordinator:
  • Support members, visitors, and guests by providing professional, accurate, and timely responses to inquiries via phone, in-person, and email on a wide range of topics 
  • Strive for one-touch resolution
  • De-escalate situations involving dissatisfied members offering patient assistance and support
  • Utilize technology to address member needs
  • Collaborate with other staff and key stakeholders to support continuous improvement in customer service
  • Responsible for special projects or areas of focus as needed by the department
  • Engage in the organization’s mission and values
  • Collaborate with staff by valuing people, teamwork, relationships, and wellbeing
What you’ll bring to the Member Services Coordinator role:
  • 2+ years of administrative, customer service, or call center work experience
  • Excellent phone skills and ability to listen empathically and problem-solve
  • Excellent written and verbal communication skills
  • Ability to analyze and solve problems in a fast-paced environment
  • Strong customer-centric orientation
  • Strong technology skills
  • Proficient in Microsoft Office products (Excel, Word, and Outlook)
  • Prior experience with (or ability to learn) phone software and a CRM
  • Has cultural fluency and understands the importance of diversity, equity, and inclusion in the industry and the workplace.
  • Takes a solution-based approach to overcoming challenges and remains resilient
  • Ability to meet challenging situations and unsatisfied customers with calm and patience
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with the next steps! For questions or more information about this role, please call our office at (651) 772-9225.

As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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