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Network Support Specialist (L2)

Fargo, ND 58104

Posted: 08/10/2023 Employment Type: Permanent Category: Information Technology Job Number: 25650

Job Description

Join a growing organization where you make a difference to customers and share in the company's success! Dahl Consulting is currently partnering with a company in the technology industry. We work one-on-one with great candidates to help connect them with employment opportunities. This company is hiring a Network Support Specialist for a direct hire role! Interested? Get more details below.
  • Work Location: Fargo, North Dakota (on-site, must be local to interview in-person) 
  • Pay Rate: $23.00-$33.00 per hour, depending on experience, with full benefits, bonus, employee stock plan

Network Support Specialist Job Description:
As the Network Support Specialist, you will maintain availability in a fast-paced call queue and utilize technical programs and tools to provide customers with assistance and solutions for technical issues related to Hardware, Software, and Networking.  

What you'll do as a Network Support Specialist:
  • Dedication to Customer Success
    • Business-specific knowledge of the customer's technical environment and operations
    • Collaborate with the team members to ensure steps taken to support the customer's needs
    • Ensure risks are identified, communicated, and mitigated throughout the troubleshooting process
    • Perform follow-up to verify final resolution and determine customer's satisfaction level
  • Commitment to Employees
    • Effective and timely communication with team members regarding task progression and status
    • Detailed logging of troubleshooting steps and time tracking
    • Work with the Services Coordinator to ensure collaboration between teams
    • Update and maintain network documentation and processes for recurring procedures
    • Strive for billable efficiency to ensure individual and team goals are met
  • Responsible Innovation
    • Anticipate and help prepare for major technology changes to ensure a competitive advantage
    • Identify inefficiencies and offer suggestions for improvement when applicable
What you'll bring to the role as a Network Support Specialist:
  • 1-3+ years of relevant work experience
  • Certification in one of the following: A+, Network +, Server +, MCSA, VTSP OR other industry certification
  • Contribute to the continuity of computer services by providing technical leadership
  • Strong ability to work under pressure and multitask to meet customer satisfaction
Take the first step on your new career path! To submit yourself for consideration for this role, click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with the next steps! For questions or more information about this role, please call our office at (651) 772-9225, or start an online chat with us.

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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