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Dahl Consulting
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Network Support Specialist (L2)
Fargo, ND 58104 US
Posted: 12/22/2022
2022-12-22
2023-06-28
Employment Type:
Permanent
Category: Information Technology
Job Number: 24741
Job Description
Join a growing organization where you make a difference to customers and share in the company's success! Dahl Consulting is currently partnering with a company in the technology industry. We work one-on-one with great candidates to help connect them with employment opportunities. This company is hiring a Network Support Specialist for a direct hire role! Interested? Get more details below.
Network Support Specialist Job Description:
As the Network Support Specialist, you will maintain availability in a fast-paced call queue and utilize technical programs and tools to provide customers with assistance and solutions for technical issues related to Hardware, Software, and Networking.
What you'll do as a Network Support Specialist:
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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- Work Location: Fargo, North Dakota
- Pay Rate: $23.00-$30.00 per hour, depending on experience
Network Support Specialist Job Description:
As the Network Support Specialist, you will maintain availability in a fast-paced call queue and utilize technical programs and tools to provide customers with assistance and solutions for technical issues related to Hardware, Software, and Networking.
What you'll do as a Network Support Specialist:
- Dedication to Customer Success
- Business-specific knowledge of the customer's technical environment and operations
- Collaborate with the team members to ensure steps taken to support the customer's needs
- Ensure risks are identified, communicated, and mitigated throughout the troubleshooting process
- Perform follow-up to verify final resolution and determine customer's satisfaction level
- Commitment to Employees
- Effective and timely communication with team members regarding task progression and status
- Detailed logging of troubleshooting steps and time tracking
- Work with the Services Coordinator to ensure collaboration between teams
- Update and maintain network documentation and processes for recurring procedures
- Strive for billable efficiency to ensure individual and team goals are met
- Responsible Innovation
- Anticipate and help prepare for major technology changes to ensure a competitive advantage
- Identify inefficiencies and offer suggestions for improvement when applicable
- 1-3+ years of relevant work experience
- Certification in one of the following: A+, Network +, Server +, MCSA, VTSP OR other industry certification
- Contribute to the continuity of computer services by providing technical leadership
- Strong ability to work under pressure and multitask to meet customer satisfaction
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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