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Order Administration Support

Westminster, CO 80021

Posted: 03/05/2024 Employment Type: Contract Category: Administrative, Clerical & Customer Service Job Number: 26402

Job Description


Seeking a new job opportunity in the Westminster area? Don’t miss this role! Dahl Consulting is currently partnering with a leader in the Information Technology & Services industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This Company is hiring an Order Administration Support for a contract position! Interested? Get more details below.

Contract Duration: 6-months
Worksite Location: Westminster, CO
Pay: $22
This position will be open until filled, but will not be open past 03/31/2024

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:  https://www.dahlconsulting.com/benefits-w2fta/

Order Administration Support Job Description:
As an Entry-Level Order Administration Representative, you will be an essential part of the sales and order-to-cash cycle responsible for supporting business divisions with processing and managing customer orders accurately and efficiently. Your role involves collaborating with various departments, including sales, customer service, logistics, and finance, to ensure a seamless order-to-cash process. You will play a critical role in maintaining customer satisfaction, business division support, trade and revenue compliance and contributing in overall success.

Works with sales management, sales reps and customer service to process customer orders and/or change orders. Verifies and reviews the accuracy of orders, completes and maintains associated records and prepares related reports.

What you’ll do as an Order Administration Representative:
  • Order Processing: Receive and accurately process customer orders via various channels, including email, phone, sales quotations and online portals through order management systems.
  • Basic Sales Quote Support: Assisting sales teams with preparing accurate quotes prior to and after signature and subsequently converting quotes to orders in respective systems.
  • Order Tracking: Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing.
  • Customer Support: Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction.
  • Inventory Awareness. Basic collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment.
  • Documentation: Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy.
  • Quality Control: Verify accuracy of order details ie. pricing, part #’s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers.
  • Compliance: Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy.
What you’ll bring to the Order Administration Representative role:
Required Skills:
Qualifications & Experience:
  • Minimum High School degree but 2-4 Year Degree preferred; additional education or training in business administration, software delivery or supply chain management is a plus.
  • Experience in order administration, sales support, or a related field is beneficial but not mandatory for entry-level positions.
  • Strong organizational skills, attention to detail and accuracy in data entry and order processing.
  • Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Problem-solving and critical-thinking abilities to resolve order-related issues effectively.
  • Experience with a top tier Enterprise resource planning (ERP) system a plus.
  • Familiarity with Salesforce CRM systems and other relevant software applications a plus.
  • Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus.
  • Multi-lingual always a plus: some global regional language requirements may apply based on location
Relationships required to build within this role:
INTERNAL:
  • Sales managers
  • Sales Operations
  • Business Division and Sector controllers
  • Operations: Export, shipping, config etc.
  • Planner/Buyers
  • Export Compliance
  • Customer Support teams
  • Product managers
  • Credit & Collections
  • Cash Applications
EXTERNAL:
  • Customers/Resellers
  • Shipping carriers as needed
General abilities and skills expected to be learned and mastered in this role:
  • Gained experience with Salesforce and Oracle
  • Basic understanding of Order-to-Cash process concepts
  • Basic understanding of and adherence to trade compliance and revenue recognition compliance
Required Skills:
ORDER PROCESSING
CONTROLS & COMPLIANCE
QUALITY ASSURANCE/QUALITY CONTROL
ADMINISTRATIVE SUPPORT/CUSTOMER SERVICE
DETAIL ORIENTED

Additional Skills:
CHANGE ORDERS
SALES REPS
CUSTOMER SERVICE ORIENTED

Minimum Degree Required: Completed High School (Diploma or GED)

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeti

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