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Real Time Analyst

Minnetonka, MN 55305

Posted: 01/24/2025 Employment Type: Contract Category: Business Professional Job Number: 27569

Job Description

Bring your skills to this new position! Dahl Consulting is currently partnering with a leading company in the healthcare industry. We work one-on-one with great candidates to help connect them with great employment opportunities. This company is hiring a Real Time Analyst for a contract position! Interested? Get more details below!
  • Contract Duration: 6 months
  • Worksite Location: Minnetonka, MN | Remote or Hybrid
  • Compensation: $25.00-$28.00 per hour
What you will do as a Real Time Analyst:
  • Monitor and manage real-time inbound call traffic within a call management system
  • Monitor staff adherence using workforce management tools
  • Perform administrative tasks through a ticketing system, including building agent profiles, modifying schedules, and providing time-off recommendations
  • Collaborate with team members and leadership to support the contact center’s operating model and service goals
What you will bring to the Real Time Analyst role:
  • High School diploma or equivalent
  • 3+ years of related work experience
  • Prior call center experience preferred
  • Proficient with Microsoft Office Suite (Excel, Word, Outlook)
  • Ability to prioritize tasks, meet deadlines, and manage multiple tasks with attention to detail
  • Strong organizational, problem-solving, and analytical skills
  • Excellent communication skills, able to interact professionally with management
  • Experience with Avaya CMS Supervisor and Avaya Workforce Optimization preferred. Cisco and Verint experience acceptable
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:  https://www.dahlconsulting.com/benefits-w2fta/
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About Minnetonka, MN

Discover exciting job opportunities in the enchanting Minnetonka, Minnesota area! Embrace a thriving professional scene amidst the picturesque landscapes and vibrant culture this region has to offer. From the iconic Minnehaha Falls to the renowned Guthrie Theater, there's no shortage of attractions to explore during your off hours. Indulge in the local delicacies like Juicy Lucy burgers and explore the numerous art galleries and parks that make this area truly unique. Whether you're a sports enthusiast cheering for the Vikings at U.S. Bank Stadium or seeking tranquility in the stunning Lake Minnetonka, this region promises growth opportunities and a fulfilling career path. Start your journey today by exploring our latest job listings in Minnetonka, MN!