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Real Time Analyst
Job Description
- Contract Duration:Â 6 months
- Worksite Location:Â Minnetonka, MN | Remote or Hybrid
- Compensation: $25.00-$28.00 per hour
- Monitor and manage real-time inbound call traffic within a call management system
- Monitor staff adherence using workforce management tools
- Perform administrative tasks through a ticketing system, including building agent profiles, modifying schedules, and providing time-off recommendations
- Collaborate with team members and leadership to support the contact center’s operating model and service goals
- High School diploma or equivalent
- 3+ years of related work experience
- Prior call center experience preferred
- Proficient with Microsoft Office Suite (Excel, Word, Outlook)
- Ability to prioritize tasks, meet deadlines, and manage multiple tasks with attention to detail
- Strong organizational, problem-solving, and analytical skills
- Excellent communication skills, able to interact professionally with management
- Experience with Avaya CMS Supervisor and Avaya Workforce Optimization preferred. Cisco and Verint experience acceptable
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/
Dahl Consulting is proud to offer a comprehensive benefits package to eligible contract employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review our Benefits Summary: www.dahlconsulting.com/benefits-w2fta.
Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.
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