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Dahl Consulting
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Senior Service Desk Engineer
Posted: 03/19/2024
2024-03-19
2024-07-17
Employment Type:
Permanent
Category: Information Technology
Job Number: 26463
Job Description
Use your IT expertise in this exciting role! Dahl Consulting is currently partnering with a leading company in the managed IT services industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Senior Service Desk Engineer for a permanent position! Interested? Get more details below.
The Service Desk Engineer will provide clients with expert-level support for complex problems. By providing fast, efficient, and effective resolutions to clients’ complex issues and requests, clients can stay productive and receive maximum value from their IT investments. This role also mentors lower-level technical staff to increase their ability to autonomously handle advanced support.
What you’ll do as a Senior Service Desk Engineer:
What you’ll bring to the Senior Service Desk Engineer role:
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you
- Worksite Location:Â New Brighton, MN
The Service Desk Engineer will provide clients with expert-level support for complex problems. By providing fast, efficient, and effective resolutions to clients’ complex issues and requests, clients can stay productive and receive maximum value from their IT investments. This role also mentors lower-level technical staff to increase their ability to autonomously handle advanced support.
What you’ll do as a Senior Service Desk Engineer:
- Provide great customer service and communicate clearly with non-technical and technical users and staff
- Follow the support process and guidelines as designed
- Provide support for user problems relating to hardware, software applications, and network issues within a tier 3 perspective
- Log, diagnose, repair, and relay reported problems to the end user, client, or department
- Diagnose and resolve advanced problems and issues
- Review client environments and recommend solutions to Sales Engineering and Sales Staff
- Acquire new technical skills
What you’ll bring to the Senior Service Desk Engineer role:
- Minimum 5 years of experience supporting and implementing network infrastructure
- Strong technical knowledge and understanding of SMB infrastructure and equipment
- Required Proficiencies: Modern Windows Desktop and Server platforms, Active Directory, Group Policy, Advanced Networking (HP and Cisco Switch Configurations, VLAN, VPN, NAT, Routing, Wireless), Exchange, SQL, StorageCraft, SAN, Citrix, VMware, Hyper-V, O365, Azure, and other MS Cloud and Hosted Solutions
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you
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Discover exciting job opportunities in the vibrant area surrounding New Brighton, Minnesota! Nestled in the Land of 10,000 Lakes, this charming city offers a perfect blend of small-town charm and big-city amenities. With its close proximity to the Twin Cities, job seekers can enjoy a plethora of career growth opportunities while savoring the unique culture and picturesque beauty of the region. Explore local landmarks like Long Lake Regional Park, catch a show at the historic Mounds Theatre, or cheer on the Minnesota Twins at Target Field. Don't miss out on the delectable cuisine, art galleries, and outdoor recreation this area has to offer. Take the next step in your career journey and browse our job listings in New Brighton, MN today!