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Dahl Consulting
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Service Delivery Manager
Posted: 12/20/2023
2023-12-20
2024-03-27
Employment Type:
Contract-to-Hire
Category: Information Technology
Job Number: 26139
Job Description
Do you have excellent problem-solving skills? Check out this new role! Dahl Consulting is currently partnering with a leader in the food production industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Service Delivery Manager for a contract-to-hire position! Interested? Get more details below.
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
- Contract Duration: Contract-to-hire
- Worksite Location: St. Paul, MN or Denver, CO (hybrid schedule)
- Support the IT service delivery team to ensure effective and efficient delivery of IT services, meeting defined SLAs and KPIs
- Develop and maintain strong relationships with stakeholders, understanding their needs and aligning IT services accordingly
- Implement and improve service delivery processes, identifying areas for optimization and efficiency enhancement
- Collaborate with internal teams and external vendors to resolve escalated issues and ensure timely resolution of service disruptions
- Conduct regular service reviews with stakeholders to gather feedback, address concerns, and identify opportunities for service improvement
- Ensure compliance with ITIL framework standards and best practices in service management
- Prepare and present regular reports and performance metrics to senior management, highlighting service delivery achievements and areas for improvement
- Bachelor’s degree in information technology, computer science, or a related field (or equivalent work experience)
- Proven experience in IT service delivery management or a similar role within the IT industry
- Exceptional leadership and team management skills, with the ability to motivate and guide a team toward common goals
- Excellent communication and interpersonal skills to effectively interact with stakeholders at all levels
- Analytical mindset with the ability to analyze service delivery metrics and drive continuous improvement initiatives
- Experience in managing vendor relationships and contracts related to IT services
- Strong problem-solving abilities and a proactive approach to addressing challenges in service delivery
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!