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Dahl Consulting
https://www.dahlconsulting.com/wp-content/uploads/2020/09/JB-Square-200x200-1.png
http://www.dahlconsulting.com
http://www.dahlconsulting.com
USD
20.00
HOUR
true
Service Desk Analyst
Posted: 10/28/2025
2025-10-28
2025-12-19
Employment Type:
Permanent
Category: Information Technology
Job Number: 28626
Pay Rate: 20.00
Job Description
Title: Service Desk Analyst
Location: Bemidji, MN (Primary) | Alexandria, MN (Secondary)
Job Type: Permanent/Direct-Hire
Compensation: $20.00 - $33.00 per hour (W2)
Industry: Media & Broadcasting
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About the Role
We are hiring a Level 1 Service Desk Analyst to support a dynamic media organization with operations across northern Minnesota. This company operates in the broadcasting and digital media space, serving multiple communities with local radio and digital content. The role is ideal for someone who enjoys solving technical problems, working independently, and building relationships across teams. You’ll be the first point of contact for IT support at a campus with no existing IT presence, making this a high-impact opportunity.
Job Description
As a Service Desk Analyst, you will provide front-line technical support to both local and remote employees. You’ll manage incoming support requests, troubleshoot hardware and software issues, and ensure timely resolution to maintain a positive user experience. This role requires travel between regional offices and occasional visits to transmitter sites.
Key Responsibilities:
Qualifications
Required Qualifications
Benefits
The position offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Benefits include medical, dental, vision, and life insurance coverage, along with access to financial wellness resources and a 401(k) retirement plan. Employees also receive paid time off, paid holidays, and sick leave, as well as eligibility for leaves of absence (LOA) when needed.
How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Location: Bemidji, MN (Primary) | Alexandria, MN (Secondary)
Job Type: Permanent/Direct-Hire
Compensation: $20.00 - $33.00 per hour (W2)
Industry: Media & Broadcasting
---
About the Role
We are hiring a Level 1 Service Desk Analyst to support a dynamic media organization with operations across northern Minnesota. This company operates in the broadcasting and digital media space, serving multiple communities with local radio and digital content. The role is ideal for someone who enjoys solving technical problems, working independently, and building relationships across teams. You’ll be the first point of contact for IT support at a campus with no existing IT presence, making this a high-impact opportunity.
Job Description
As a Service Desk Analyst, you will provide front-line technical support to both local and remote employees. You’ll manage incoming support requests, troubleshoot hardware and software issues, and ensure timely resolution to maintain a positive user experience. This role requires travel between regional offices and occasional visits to transmitter sites.
Key Responsibilities:
- Monitor and manage support tickets using the current SharePoint-based system (new system pending).
- Provide hands-on support for PCs, peripherals, and mobile devices.
- Troubleshoot issues across enterprise and hosted software (e.g., Office 365, Active Directory, Adobe Cloud, ADP).
- Maintain compliance with security protocols and handle sensitive data responsibly.
- Assist in building a knowledge base for common issues and solutions.
- Travel up to 25% annually to support offices in Bemidji, Alexandria, Baxter, and Brainerd.
- Work hours: Monday–Friday, 8:30 AM – 4:30 PM (flexibility required).
Qualifications
Required Qualifications
- 1–2 years of experience in a technical support or help desk role.
- Familiarity with Windows environments and basic troubleshooting.
- Experience with ticketing systems, remote desktop tools, and user management.
- Strong communication skills—both verbal and written.
- Ability to lift up to 30 lbs and travel between sites with reliable transportation.
- Valid driver’s license and clean driving record.
- Recent graduates encouraged to apply.
- Experience with ITIL practices and Apple products.
- Technical certifications (CompTIA, Microsoft, etc.) are a plus.
- Knowledge of cybersecurity basics and data privacy standards.
- Outgoing, friendly personality with a customer-first mindset.
- Interest or experience in Level 2 support (networking, infrastructure, firewalls).
Benefits
The position offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Benefits include medical, dental, vision, and life insurance coverage, along with access to financial wellness resources and a 401(k) retirement plan. Employees also receive paid time off, paid holidays, and sick leave, as well as eligibility for leaves of absence (LOA) when needed.
How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Ready to embark on a new career adventure in the beautiful region around Bemidji, Minnesota? Discover exciting job opportunities in this vibrant area that boasts a perfect blend of natural beauty and urban amenities. Bemidji, located in northern Minnesota near the shores of Lake Bemidji, offers a unique lifestyle that combines outdoor recreation with a rich cultural scene. From exploring the majestic Chippewa National Forest to enjoying the local art galleries and theaters downtown, this area has something for everyone. Indulge in delicious walleye dishes, a local specialty, and catch a game of the Bemidji State Beavers, the local college sports team. With its charming atmosphere and endless opportunities for growth and exploration, Bemidji is the perfect place to take the next step in your career journey. Dive into our job listings now and start your professional path in this enchanting corner of Minnesota!