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Dahl Consulting
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Support Specialist - Tier 2 or 3
Posted: 01/24/2024
2024-01-24
2024-04-04
Employment Type:
Permanent
Category: Information Technology
Job Number: 26244
Job Description
Are you interested in a dynamic IT career where you make a difference to customers and share in the success of the company? Dahl Consulting is currently partnering with a leading provider of IT solutions. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Support Specialist for a permanent position! Interested? Get more details below.
The primary responsibility of the Support Specialist position is to maintain availability in a fast-paced call queue and utilize technical programs and tools as needed to provide customers with assistance and solutions for technical issues related to Hardware, Software, and Networking. The Support Specialist is a client-facing role that requires effective and timely communication with customers on new and existing tickets. Individuals in this role will be expected to identify and escalate issues that require advanced troubleshooting and extended time while collaborating with senior resources on mentoring opportunities. Â
What you’ll do as the Support Specialist:
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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- Worksite Location: Fargo, ND
- Salary: Tier 1- $22-25/hr
- Tier 2: $24-29/hr
- Tier 4: $65-85k
The primary responsibility of the Support Specialist position is to maintain availability in a fast-paced call queue and utilize technical programs and tools as needed to provide customers with assistance and solutions for technical issues related to Hardware, Software, and Networking. The Support Specialist is a client-facing role that requires effective and timely communication with customers on new and existing tickets. Individuals in this role will be expected to identify and escalate issues that require advanced troubleshooting and extended time while collaborating with senior resources on mentoring opportunities. Â
What you’ll do as the Support Specialist:
- Collaborate with the team members to ensure steps taken support the customer’s needs
- Ensure risks are identified, communicated, and mitigated throughout troubleshooting process
- Perform follow-up to verify final resolution and determine customers satisfaction level
- Effective and timely communication with team members regarding task progression and status
- Complete detailed logging of troubleshooting steps and time tracking
- Work with Services Coordinator to ensure collaboration between teams
- Update and maintain network documentation and processes for recurring procedures
- Strive for billable efficiency to ensure individual and team goals are met
- Anticipate and help prepare for major technology changes to ensure a competitive advantage
- Identify inefficiencies and offer suggestions for improvement when applicable
- 1-3+ years of relevant work experience
- One of the following certifications: A+, Network +, Server +, MCSA, VTSP, or other industry certification
- Contribute to the continuity of computer services by providing technical leadership
- Strong ability to work under pressure and multitask to meet customer satisfaction
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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