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Workforce Management Analyst

Minnetonka, MN 55305

Posted: 01/24/2025 Employment Type: Contract Category: Business Professional Job Number: 27570

Job Description

Join our team! Dahl Consulting is currently partnering with a leading company in the healthcare industry. We work one-on-one with great candidates to help connect them with great employment opportunities. This company is hiring a Workforce Management Analyst for a contract position! Interested? Get more details below!
  • Contract Duration: 6 months
  • Worksite Location: Minnetonka, MN | Remote or Hybrid
  • Compensation: $41.00 per hour
What you will do as a Workforce Management Analyst:
  • Develop and justify volume forecasts using historical data, internal trends, and business rationale
  • Create and maintain FTE forecasts within operational budgets, using productivity assumptions and relevant improvements for a specific business area
  • Reconcile forecasts and assumptions within a workforce management model to ensure alignment with business expectations
  • Collaborate with management to ensure forecasts and schedules align with service level targets and annual budget management goals
What you will bring to the Workforce Management Analyst role:
  • Bachelor's degree or equivalent experience in a related field
  • 3+ years of related work experience beyond degree
  • Prior experience in a medium to large operational call-center environment preferred
  • Strong ability to create, maintain, and provide accurate forecasts and optimized schedules to meet service level targets
  • Advanced proficiency in Microsoft Excel and data analytics
  • Excellent organizational, problem-solving, and analytical skills
  • Strong ability to prioritize tasks, meet deadlines, and manage multiple projects with attention to detail
  • Effective communication skills, capable of engaging with all levels of management
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:  https://www.dahlconsulting.com/benefits-w2fta/

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About Minnetonka, MN

Discover exciting job opportunities in the enchanting Minnetonka, Minnesota area! Embrace a thriving professional scene amidst the picturesque landscapes and vibrant culture this region has to offer. From the iconic Minnehaha Falls to the renowned Guthrie Theater, there's no shortage of attractions to explore during your off hours. Indulge in the local delicacies like Juicy Lucy burgers and explore the numerous art galleries and parks that make this area truly unique. Whether you're a sports enthusiast cheering for the Vikings at U.S. Bank Stadium or seeking tranquility in the stunning Lake Minnetonka, this region promises growth opportunities and a fulfilling career path. Start your journey today by exploring our latest job listings in Minnetonka, MN!