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Workforce Management Analyst
Job Description
- Contract Duration:Â 6 months
- Worksite Location:Â Minnetonka, MN | Remote or Hybrid
- Compensation: $41.00 per hour
- Develop and justify volume forecasts using historical data, internal trends, and business rationale
- Create and maintain FTE forecasts within operational budgets, using productivity assumptions and relevant improvements for a specific business area
- Reconcile forecasts and assumptions within a workforce management model to ensure alignment with business expectations
- Collaborate with management to ensure forecasts and schedules align with service level targets and annual budget management goals
- Bachelor's degree or equivalent experience in a related field
- 3+ years of related work experience beyond degree
- Prior experience in a medium to large operational call-center environment preferred
- Strong ability to create, maintain, and provide accurate forecasts and optimized schedules to meet service level targets
- Advanced proficiency in Microsoft Excel and data analytics
- Excellent organizational, problem-solving, and analytical skills
- Strong ability to prioritize tasks, meet deadlines, and manage multiple projects with attention to detail
- Effective communication skills, capable of engaging with all levels of management
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/
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Dahl Consulting is proud to offer a comprehensive benefits package to eligible contract employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review our Benefits Summary: www.dahlconsulting.com/benefits-w2fta.
Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.
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